The reviews present a polarized view of Select Home Care. On the positive side, many families describe individual caregivers as compassionate, respectful, and hardworking. Several reviews highlight strong caregiver-client rapport and cases where staff were described as making daily life easier; those accounts portray the agency as capable of providing high-quality individual matches and hands-on, thoughtful owner involvement.
At the same time, the reviews indicate a number of consistent operational concerns. Caregiver quality and assignments are described as uneven: while some aides are highly praised, others are characterized as unprofessional or inconsistent in skill and conduct. Related to that, there are specific safety concerns tied to transfer and lifting practices, which suggest gaps in training or enforcement of safe-handling protocols. Reviewers also raised questions about the effectiveness of clinical oversight, citing dissatisfaction with nursing supervision.
Office communication and reliability are recurring issues. Several families described poor responsiveness from the office, denied access to records, and instances in which power-of-attorney instructions were not followed, which points to weaknesses in client documentation controls and escalation procedures. Scheduling reliability and shift coverage were also flagged; families reported unpredictability in assignments and occasional service termination or family exclusions that were handled in a confrontational manner, suggesting the agency’s complaint-resolution and client-relations practices could be more constructive.
Billing and value are additional areas of concern. Multiple reviewers used terms indicating unclear or undisclosed fees and described billing as problematic to reconcile. These comments suggest the need for clearer fee disclosures and improved billing accuracy. Taken together, the pattern is one of an agency that can deliver excellent, compassionate front-line care in many cases, but that also demonstrates gaps in consistency, communication, clinical oversight, safety protocols, and billing transparency.
For prospective clients and families, the pattern suggests due diligence: confirm lifting and transfer protocols, clarify nursing oversight and record-access policies, obtain written billing details and cancellation policies, and ask about caregiver continuity and escalation contacts. These steps can help maximize the likelihood of receiving the positively described caregiver experiences while minimizing exposure to the operational concerns reflected in the reviews.
